Billing & Refunds

1. How Billing Works

TradeFren is compensated through a performance fee, not through a recurring software subscription. The fee period closes at the end of each calendar month.

• If the account closes the month in profit, a share of that profit is charged as a performance fee.
• If the account closes the month flat or in loss, no performance fee is charged for that month.
• The fee percentage and the exact calculation basis are stated in the client agreement.

2. Invoices

An invoice is issued after the monthly close for any month in which a performance fee applies. Payment terms and the accepted payment methods are stated on the invoice and in the client agreement. Invoices are due within the period stated on the invoice.

3. No Refund of Trading Losses

Market losses are not eligible for a refund. A losing month does not generate a fee, and a profitable month is not reversible because a later month is negative. Each month is assessed on its own closing result.

4. No Performance Guarantee

We do not guarantee profits, trading results, or account performance. Underperformance is not grounds for a refund of fees already charged for a completed profitable month.

5. Eligible Refund Cases

A refund or credit may be considered only in the following cases:

• Duplicate payment of the same invoice
• Billing error caused by a system malfunction on our side
• Payment made after access was terminated by us
• Any case where a refund is required by applicable law

6. Cancellation

Either party may terminate the agreement according to its notice terms. Cancellation stops future fees. Any performance fee already accrued for a completed profitable month remains payable.

7. Chargebacks

Please contact us before initiating a chargeback so we can review the invoice together. Unauthorised chargebacks may result in suspension of access and submission of invoice and communication records to the payment provider.

8. Contact

Billing questions: contact us on WhatsApp.